PLEASE READ FAQ’S BEFORE ORDERING
We’re thrilled to offer in-store and curbside pickup via our new website! Please review the following FAQ’s before making your first online purchase.
1. Can I still call the store to place an order over the phone?
Absolutely! We are always available to address any of your questions/concerns or to make a purchase over the phone. You may reach us at 716-834-3385. We now have a $4.99 fee for processing your orders over the phone: your choice of in-store or curbside pickup.
2. When can you schedule order pickups?
We offer order in-store pickups or curbside pickups Monday – Saturday, 10am-7pm and Sunday 11-4pm.
3. Is there a minimum order amount for WebCart?
Yes, our minimum order amount is $20.00. If your order does not meet the minimum amount when checking out, you will see a message, “Order not Eligible” or “Minimum Order $20”.
4. Why do you have an order fee?
Our WebCart pricing reflects the same prices you would get in-store, unlike most online shopping services that can inflate pricing upwards of 20% or more on items. That can make a difference in your final total when all is said and done. Instead, we offer a flat-rate fee of $4.99 for in-store and curbside pickup.
5. What does “allow substitutions” mean?
We strive to do our best to keep our shelves stocked. Supplier issues have rocked the nation in so many business areas, and at times, we feel these struggles as well. When you allow substitutions on an item in your order and provide a detailed description of your second choice (or info such as “call me to verify”), we can have a backup plan ready for you or discuss other options.
We also understand that sometimes there is no substitution for a particular item, as they are each specific to our individual needs. We will not substitute any items unless you allow us to do so. You can choose to “allow substitutions” for all items in your order, only a few, or none at all! It’s up to you.
6. Why did the price change on a certain item change?
Price updates occur on any given day. As a result, prices are subject to change in the WebCart environment from the moment you place an order to when the order is processed/authorized. In some cases, prices may go down as we elevate a variety of sales during weekdays, and just as they go down, they can also increase. However, the majority of our pricing remains untouched aside from yearly updates.
7. Can you accept other forms of payment besides credit cards?
No, we only accept credit cards through WebCart at this time. Gift Cards, Wellness Cards, such as Independent Health and Highmark, EBT Cards, Punch Cards, Clipper Coupons, and Manufacturer Coupons are all reserved for in-store purchases on qualifying items only.
8. Why can’t I use my Senior/Veteran/Alice/Linda/Student discounts?
There is no way for us to verify your identity online so these discounts are reserved for in-store purchases on qualifying items only.
9. What do I do when I arrive to pick up my order?
In-store pickup: Please arrive at your selected reservation window and meet us at our customer service counter. Let us know you are here to pick up your WebCart order, providing us with your name and form of identification.
Curbside pickup: Please arrive at your selected reservation window and call us at 716-834-3385. Let us know you are here to pick up your WebCart order, providing us with your name and the type of car you are driving. Please have a form of identification ready to present upon receiving your order.
10. What is the “No Show Policy”?
When we receive your order, process it, and deem it ready for pickup, we expect your arrival so we can authorize the purchase. If something comes up and you can’t make it or will be late, call us and let us know. If you do not pick up your order within 48 hours of your pickup reservation, and we have not heard from you, or we have been unsuccessful in reaching you with the contact info you provided when ordering, you will be charged a “No Show” fee of $15.00 to your credit card listed.
By shopping online at Feel Rite Fresh Markets, you agree to the terms and conditions listed above.